Pricing & billing
Callable has no monthly subscription. You buy an agent pack once, which sets how many agents you can build, and you pay for what your agents actually do with prepaid credits. One credit is one cent.
Free trial
Every new account starts with a 7-day free trial, no card needed. You can build 1 agent, try it with about $1 of included AI usage, and send 50 Co-pilot messages.
A few things need a paid footing and aren't part of the trial: buying a phone number, running outbound campaigns, and running agent tests.
After 7 days the account moves to Pay as you go on its own. You can also switch earlier in Settings → Billing.
Pay as you go and credits
On Pay as you go, usage comes out of your credit balance. Top up any time in Settings → Billing, from $5. Bigger top-ups include bonus credits:
| You pay | Credits added | Bonus |
|---|---|---|
| $20 | 2,000 | — |
| $50 | 5,250 | +5% |
| $100 | 11,000 | +10% |
| $250 | 28,750 | +15% |
Any amount gets the bonus of the highest tier it reaches, so a $75 top-up earns the $50 tier's bonus.
When the balance reaches zero, your agents pause until you top up, so you can never run up a surprise bill.
Auto-reload
Turn on auto-reload in Settings → Billing and Callable tops up your saved card automatically when the balance runs low. By default it adds $20 when the balance drops below $5, and never charges more than $100 in a month. You can change all three. Auto-reloads earn the same bonus as a manual top-up, and every charge is emailed to you.
Agent packs
A pack is a one-time payment, not a subscription. It sets how many agents you can build and adds its credits to your balance straight away.
| Pack | One-time price | Agents | Credits included |
|---|---|---|---|
| Starter | $49 | Up to 5 | 2,500 |
| Growth | $129 | Up to 20 | 8,000 |
| Scale | $349 | Up to 65 | 25,000 |
Need more than that, white-label or a custom contract? Email [email protected] about Enterprise.
What usage costs
Calls, messages and AI usage are charged in credits as they happen. Typical rates:
| Usage | Credits |
|---|---|
| Voice call | about 10 per minute |
| Outbound SMS | 2 per segment |
| Inbound SMS | 1 per message |
| MMS | 5 per message |
Phone numbers are a monthly rental. The exact price is shown on the number before you buy it in Phone numbers, and you get a receipt each month it renews.
How a call is metered
Usage is metered every 60 seconds while a call is running, not once when it ends. A long call shows its cost as it happens, and calls have no time limit: the meter runs alongside the call instead of cutting anyone off mid-sentence. Set Max call length on an agent only if you actively want a cap.
Four things make up a voice call, and their weight surprises most people. Measured on a real 66-second international call: telephony 47%, the language model 31%, text-to-speech 21%, speech-to-text 1%.
The language model is usually the biggest lever you control. The whole prompt is re-sent every turn, so a large model on a chatty call adds up quickly. Choosing a smaller one is a dropdown in the agent builder and often changes nothing a caller would notice. Telephony dominates on international destinations; the same call domestically costs far less.
Seeing your balance and usage
- Balance: Settings → Billing shows your credits and current pack.
- Where it went: Usage breaks spend down by provider, channel and agent.
- Ask: the Co-pilot can tell you your balance and this month's spend.
Paying and receipts
Payments go through Stripe Checkout; your card details stay with Stripe and never touch Callable. The Billing tab is owner-only. If you don't see it, ask your workspace owner.
Every payment gets a confirmation email: top-ups, auto-reloads, packs, phone numbers and renewals. Questions about a charge? Reply to that email, or write to [email protected].
Next steps
- Pricing — the packs and top-ups at a glance
- Team — invite teammates and find the owner-only Billing tab
- Phone numbers — buy a number for your agent
- Integrations — bring your own AI, voice or telephony keys